Terms & Conditions (GTC)

These Terms and Conditions apply to the registration and orders placed on www.artandtoys.com
Information concerning the operation of websites

The www.artandtoys.com site is owned and operated by the company K.Olin tribe, limited company under French law with a capital of 5000 EUR, which is headquartered in the Rateau, 87130 MASLEON, France, registered with the Limoges trade and companies under number SIRET 522 548 858 00037.

Directors of publication / Legal Representatives: M Matthieu Dutheil
intra-community VAT number: FR01522548858
Http://www.artandtoys.com website is hosted by:
MonArobase, The Vincendière, 28330 The Étilleux
Such. : 09 72 21 22 90.

Customer Service Contact Information

Phone: +33 (0) 6 30 86 74 97
From Monday to Friday, 9:30 a.m. to 6:00 p.m.
E-mail: contact@artandtoys.com
In our relationship with our customers, we are always looking for tailored, flexible solutions, even when it comes to legal matters. In case of difficulty, please contact our customer service. If an amicable solution can not be found, you retain of course all your rights. You will find below all contractual terms and our terms of sale. If you want to save or print the document or the data of your order, please refer to section 1.5 of these Conditions of Sale.


1.1 These Terms and Conditions, in the version in force at the time of order (hereinafter GTC) apply to all orders placed by any person (hereinafter "you") at http: / /www.artandtoys.com (the "Site") from the company K.Olin tribe (hereinafter "we"). The validation of your order implies your acceptance of the current Terms.
All our deliveries, services and offers are exclusively governed by these Terms, unless expressly agreed otherwise in writing. We oppose any general or specific conditions contrary or deviating terms and conditions.
1.2 A consumer means, within the meaning of these Terms, any natural person who is acting for purposes which are outside the scope of his trade, business, craft or profession.
1.3 The term "business day" as defined in these Terms means any day of the week except Saturdays, Sundays and holidays.
1.4 Pursuant to the provisions of the Civil Code on concluding on-line contracts, the contract will be concluded when you click on the button "Buy now", after viewing the details of it, especially the total price, and having the opportunity to correct any errors.
1.5 You may print or save this document by using the function of your browser (usually "File" then "Save As"). You can also download and archive this document in PDF format by clicking here. Adobe Reader (available free at www.adobe.fr) or another compatible program PDF is required to read the PDF.


2.1 You can create an account to place an order on the Site. In this case, when you register, you agree to provide accurate and complete information. The username and password for access to the Website are confidential and shall not be disclosed to third parties. After clicking on the button "register for free", you will receive confirmation of your registration by email.
2.2 You may also order as a guest. In this case, you must provide to each order including information relating to your identity and contact information.
2.3 You agree to refrain from disturbing the www.artandtoys.com website and any use beyond a simple online consultation, the data on this site. Any unauthorized manipulation to obtain undue payments or other benefits to our detriment or to other members of the site including access ArtAndToys leads the loss of entitlement to your account.
2.4 Each customer can only open one account. We reserve the right to remove without notice any multiple registrations and to give notice to affected customers to cancel their enrollment or to delete or modify data without notice which contravene the provisions of Articles 2.1 to 2.5.
2.5 Registration to our site is free and does not assume any obligation to purchase. You may terminate your account at any time. You can delete your account by sending an email with your request to the address contact@artandtoys.com.


3.1 The main characteristics of the goods and / or provision are indicated on the page of the article in question as well as the additional information listed on this page.
3.2 You can place (s) item (s) selected (s) in the basket. You can edit the contents of your cart at any time. Once your selection is complete, you fill out an order form with your contact details, the payment method and the chosen delivery method. To complete your order you must click the "Submit my order" button, you will be redirected to a page summarizing the conditions of your order. To complete your order you must click on the "Pay my order" button, your order becomes firm and final. All orders worth your acceptance of prices and descriptions of products that you have placed in the basket.
3.3 We will acknowledge receipt of your order by written order confirmation via email.
3.4 The ordering process and the transmission of all information relating to your order is carried out electronically and email. You must therefore ensure that the email address you provided when ordering or creating your account is correct. We also invite you to check the communications we send to you are not blocked by your spam filter.
3.5 The data of your order are stored in our system. We offer each customer access to his account, protected by a password (click on "My Account"). Once you create your account, so you can inquire about orders, ongoing or recently shipped and manage and store information about you (shipping address, billing address ...) and subscribe to our newsletter or in unsubscribe. You agree to keep confidential the access data to your account and in particular not to disclose to third parties.
3.6 You can also order as a guest. In this case, you must provide to each order including information relating to your identity and contact information.
3.7 We reserve the right to adapt or modify at any time without notice these Terms. In this case, adjustments or modifications will apply to all commands involved in the publication of the modified Terms on the site where you make your purchase.
3.8 On the website www.artandtoys.com contracts are concluded exclusively in French. Minors will not be able to order only with the consent of their legal representatives.
3.9 The product offers are valid until they are visible on the site ArtAndTOys.com. In case of cancellation of the order, the money you have already paid will be refunded within thirty (30) days of cancellation of the order. Beyond that period the sums paid shall bear interest at the legal rate.



4.1 The prices listed on the site as well as shipping costs are the total price. They contain all the components of the price, including all applicable taxes.
4.2 Shipping charges are not included in the purchase price. You can read about shipping by visiting the page of our website on the modalities of delivery. Shipping charges are also mentioned on the page of the article and before final checkout. Shipping charges are your responsibility except in cases where the delivery is free (see item 4 below).
4.3 Unless expressly agreed otherwise in writing, the price is payable in full on the day of placing the order. The seller is not required to make delivery of the products ordered by you if the price has not previously been paid in full. Unless otherwise agreed, the seller does not give any discount.
4.4 We reserve the right to change prices at any time but the products will in any case billed based on rates in effect at the time of placing the order. The price indicated in our order confirmation is the final price in Euros, inclusive of all taxes at the statutory rate. It includes the cost of delivery.


4.5 Methods of payment available to you are shown on a page on our website or on the item in question before ordering.
For deliveries in France, we offer you the following payment methods:
- Advance payment by bank transfer
- Payment by credit card
- Pay with PayPal

4.6. If a due payment is not made within three (3) weeks of sending of the order confirmation despite one or several reminders by email (the first is usually sent six days after the order), we right to declare of right unilateral termination of the contract and thus cancel the order. In the event of termination of the contract, we are not obliged to deliver the ordered goods; no right contract will be born to one or other of the parties. This means that the items ordered will be reserved for a maximum of seventeen (17) days from the order.
When paying by bank transfer, the order will be processed upon receipt of payment due.
Note for payment by bank transfer: according to European standards SEPA credit transfers between countries of the European Economic Area are free.


5.1 Delivery conditions

5.1.1 The delivery terms, delivery date and any restrictions on delivery are available on a page on our website or on the item in question before ordering.
5.1.2 The Book Seller worldwide.
5.1.3 The products ordered will be sent to the address you indicated during the ordering process. We are not responsible for delivery delays caused by the indication of a wrong address or incomplete by you.
5.1.4 When the seller is unable to perform the contract by force majeure or a fortuitous event as defined by French jurisprudence or by an external cause such a fault that is due you, the delivery time is extended of right depending on the duration of the impediment. We will notify you by e-mail to the occurrence and end of such impediments. If the impediment lasts longer than four (4) weeks, each party shall be entitled to terminate the contract of right without you we can claim compensation.
5.1.5 If you are a consumer, the transfer of risk occurs at the time of delivery of the products to the delivery address you provided or upon withdrawal of the parcel to the carrier. If you are a professional, the transfer of risk occurs at the time of shipment of the goods by us.

5.2 Shipping costs (including VAT)

5.2.1 The delivery charges are free for the purchase of print from 50 € of purchase for France and Belgium, 90 € for the rest of Europe and € 150 for the World.

5.3 Delivery

5.3.1 The delivery time varies depending on the time of production of the item ordered. A vast majority of products is created on demand, so we recommend that you check the delivery information available on the product page of each article.
We are committed to deliver the goods ordered on the site www.artandtoys.com within the period, expressed in days, which will be displayed in the order summary and in the order confirmation email. The delivery period starts on receipt of your payment. When paying by bank transfer, the delivery period begins to run from the date of receipt of payment due. In case of exceeding the deadline for delivery, not justified by a force majeure, you can according to Article L 138-2 of the Code of consumption solve the contract by registered letter with acknowledgment of receipt or written on another durable medium, if, after having enjoined, on the same terms, to make the delivery within a reasonable additional period, we not executed within that period. Also you can get a refund of amounts already paid.
Please note that no item will be delivered on Sundays and public holidays.
5.3.2 If you have ordered items with different delivery times, it is possible that some of the items are delivered separately. Upon receipt of your order, so it is possible that it is incomplete pending the rest of the delivery.


6.1 Right of withdrawal

Pursuant to Article L. 121-21 of the Consumer Code, you have as a consumer for a period of ten days to exercise your right of withdrawal without giving any reason. You can exercise your right of withdrawal from the date of receipt of the goods. The withdrawal period shall expire thirty days after the day when you, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. In the case of an order for several products delivered separately, the withdrawal period runs from receipt of the final product.

Particularity for the launching of pieces of porcelain:
You can withdraw under 4 days after your reservation and you will receive a full refund.
Beyond this period, we will take 20% of withdrawal fees on the amount of your order.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement (eg letter sent by mail, fax or email) by mail to the address ArtAndTOYs.com by K.Olin tribe, The Rakes, MASLEON 87130, FRANCE. by phone at +33 (0) 630 867 497 or e-mail to contact@artandtoys.com.

In order for the withdrawal period is complied with, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

6.2 Effects of withdrawal

In the event of your withdrawal from this contract, we will refund all payments received from you except delivery costs, without undue delay and, in any event, no later than fourteen days from the day we are informed. of your decision to withdraw from this contract. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you.
You must return or return the goods to "ArtAndTOYs.com by K.Olin tribu, Le Rateau, 87130 MASLEON, FRANCE" without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract. This period is deemed to have been met if you return the goods before the expiration of the fourteen day period. We do not bear the cost of returning the goods. You are only liable for the depreciation of the property resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this property.

6.3 Exceptions to the right of withdrawal

Pursuant to Article L. 121-21-8 of the Consumer Code, we inform you that the right of withdrawal may be exercised for supply orders of goods made to your specifications or clearly personalized.


7.1 Conditions of use for discount coupons

The provisions of this section apply only to discount coupons distributed free. Gift cards are subject to the provisions of Article 7.2 of these Terms.

7.1.1 ArtAndTOys.com can distribute coupons entitling to a reduction in the price of a purchase, either in absolute terms or as a percentage. The coupons can be used on all products offered by the site ArtAndTOys.com, except as specified in the accompanying coupon campaign or on the coupon itself. Each coupon code specifies the minimum purchase amount, the online store where the coupon can be used, and the date of validity of the coupon. Certain products and categories may be excluded from discount coupons. In the case of a reduction in absolute terms, the total price of the order must be at least the value offered by the voucher, unless otherwise stated at the presentation of the coupon. The discount coupons are provided in the form of code for single use. Except where otherwise noted, the code expires once used.
7.1.2 have materialized by the coupon is not productive of interest, can not be refunded and is not transferable to third parties. If ArtAndTOys.com becomes aware of a transfer discount coupon to a third party, ArtAndTOys.com reserves the right to declare invalid the coupon in question.
7.1.3 It is not possible to use multiple coupons for one command.
7.1.4 The difference between the amount of the coupon and the value of your order can be adjusted by any means of payment proposed on the site.
7.1.5 In case of total or partial return of the goods, the fraction of the price paid by coupon is not reimbursed.
7.1.6 If you used a discount coupon for your purchase, we reserve the right to charge the original price of the goods in case, because of a withdrawal, the total amount of the order was less than the value of the corresponding coupon.
7.1.7 If the coupon terms and conditions stipulate that only new users can benefit from the discount, the coupon will be valid only if the user opens an account for the first time in ArtAndTOys.com.

7.2 Conditions of use for gift vouchers

The provisions of this section apply only to gift cards purchased from us. The discount coupons are subject to the provisions of Article 7.1 of these Terms.

7.2.1 The gift cards can only be used for purchases on the site www.ArtAndTOys.com.
7.2.2 The gift cards can not be used to purchase other gift cards.
7.2.3 have materialized by the gift card is not productive of interest and can not be refunded.
7.2.4 The purchase of a gift voucher is not likely to be canceled as long as it has not been used. A gift certificate is considered to have been used when it was cashed, either on the occasion of an order, or to increase its value credited to a customer account.
7.2.5 You can adjust any difference between the amount of the gift certificate and the value of your order by any means of payment offered on the site.
7.2.6 It is not possible to use multiple gift cards per order. It is also not possible to combine a gift card with a discount coupon per order.
7.2.7 You can use your gift card once. If the total amount present on your gift card is not spent in one order, you must send an email to contact@artandtoys.com and customer service will arrange to send you a new gift card the remaining amount.
7.2.8 ArtAndTOys.com not liable for loss, theft or illegibility of gift certificates, or for errors in the email address of the recipient of the gift card.
7.2.9 The gift cards are transferable. It is prohibited to copy, edit or manipulate gift cards.
7.2.10 In case of fraud, attempted fraud or suspicion of illegal activities in connection with an order paid by a gift card, we reserve the right to close the corresponding customer accounts and / or request payment by a different payment method. In this case, the client concerned can not claim the release of his account, nor the repayment of credit or gift vouchers concerned.

7.3 Promotional campaigns

The following conditions apply to any competition, contest or campaign (hereinafter referred as "Promotional Campaign") organized by ArtAndTOys.com
7.3.1 The winners or beneficiaries are selected from all those involved in the promotional campaign and has met all the conditions stipulated by ArtAndTOys.com. The winners or beneficiaries are informed by ArtAndTOys.com via the email address provided at registration. If the email contains a stipulation that the winner or beneficiary must contact ArtAndTOys.com in a certain period of time to accept the prize, the right to the prize will expire once this period of time if the winner or beneficiary failed to establish that contact.
7.3.2 The prices or rewards during a promotional campaign can not be exchanged or refunded.
7.3.3 Participants in a promotional campaign agree that in the case of a victory, their name will be mentioned on the site ArtAndTOys.com well as other services ArtAndTOys.com as in press releases for a reasonable time.
7.3.4 ArtAndTOys.com reserves the right to exclude participants of a promotional campaign if they have manipulated the competition or promotion mechanisms using unfair means or in violation of these Terms. At its own discretion, ArtAndTOys.com can close the customer account of the authors of the manipulation.
7.3.5 ArtAndTOys.com reserves the right to cancel a promotional campaign for legitimate reasons and with reasonable notice or extend its duration.


8.1. In accordance with applicable regulations, we are required of non-compliance in terms of Article L. 211-4 of the Consumer Code and hidden defects in accordance with Article 1641 of the Civil Code for the products ordered on the site.
You have a period of two years from delivery of the product to act as legal guarantee of conformity. During the implementation of the legal guarantee of compliance you can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L.211-9 of the Consumer Code. According to this article, we can refuse to grant your choice if that choice leads to a manifestly disproportionate cost in relation to the choice given the value of the product or the size of the defect.
You are also provided to prove the existence of a compliance failure occurred in the first six months after delivery. This period is extended to 24 months from 18 March 2016.
The legal guarantee of conformity applies independently of any commercial guarantee.
You may also decide to implement the warranty against latent defects within the meaning of Article 1641 of the Civil Code. In this case, you can choose the resolution of the sale or a price reduction pursuant to Article 1644 of the Civil Code.
Thank you to check immediately if the products are complete or reveal defects or visible damage that could due to transportation or delivery. In case of damage, please tell us of any claim as soon as possible. The lack of information does not affect your statutory rights to guarantee and / or withdrawal.

8.2. The satisfaction of our customers is important to us heart. You can contact us at any time to contact customer services listed above. We will review your request as soon as possible and will contact you after receiving the documents and / or your request or complaint. Claims processing can take some time, as it often involves the need to contact our production partners and / or delivery. You can facilitate the processing of your claim by describing as precisely as possible the problem, and by transmitting a copy of the invoice or by indicating the references of the order (order number, customer number, etc.). In the absence of response from us within five (5) working days, please contact us again. Indeed, it may happen that some emails are blocked by the spam filter on our computer system.


It is impossible to guarantee that data communication over the Internet takes place without errors and / or it is available at any time. We make no guarantee of permanent and uninterrupted availability of the Website.


10.1 On the Site, the contracts are concluded exclusively in French.
10.2 You have the opportunity to consult at any time these Terms on the Site. You can print or save the document. You can also archive the contractual terms of your order by downloading the Terms and recording, or the summary of your order using your browser, or the order confirmation email that is sent to you automatically after you purchase to the email address you provided us.
10.3 This order confirmation contains the references of your order and a copy of the applicable terms and conditions in the order. The order confirmation can be saved or printed using the corresponding function in your email.


12.1 These Terms are governed by French law. Any dispute relating to these Terms shall be submitted to the competent French courts.
12.2 In the contractual relationship with our business customers, the courts of the jurisdiction of our headquarters (Limoges, France) shall have exclusive jurisdiction. However, we reserve the right to assign the professional customer in the courts of the seat.


13.1 www.ArtAndTOys.com site is a work of authorship protected by law. Their content, including text, illustrations, photographs, presentations and databases are strictly reserved under copyright and the title of industrial property.
13.2 This content may not be copied, disseminated, used or reused in any way whatsoever without the prior consent of the respective owners. This applies particularly to any copies made with the help of indexing or other automatic mechanism robot. Any use or modification of these services for the purposes for which they were not meaning is strictly prohibited. Shall in particular copying or downloading of content, offers, directions, databases etc. for commercial use, and will be subject to legal actions for civil and criminal misconduct under existing legal options.


If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected by this. The invalid or unenforceable provision shall be replaced with the applicable legal provisions.